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Old 05-24-2011, 10:38 AM   #1
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Who do I call about bodyshop fraud?

Lets say I've had work done on my car and the insurance said to use new parts but the shop either fixed or used 2nd hand parts.
I'd imagine that could warrant having their license taken away.

Any specific numbers and departments I can call?
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Old 05-24-2011, 11:37 AM   #2
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Your insurance compny first off - would they not have donne their homework here, or did they just have you take it somewhere?

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Old 05-24-2011, 12:11 PM   #3
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A lot of insurance companies like state farm and TD ask that they find 2nd hand parts first unless it has something to do with safety. This is how insurance companies save on money. Better check with the insurance company first.
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Old 05-24-2011, 12:14 PM   #4
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Did you take it to the shop your insurance told you to go to or did you take it to your own place? If its somewhere insurance told you to go to call insurance. If it's somewhere you took it on your own just call your local police station and see if they can get you in touch with their auto fraud department. I'm pretty sure there is a task force that deals with this kinda stuff in T.O. Also, if its somewhere you took on your own, I hope you kept some sort of copy of anything you signed or were guaranteed by the shop.

This is all based on the assumption that you were told everything was being replaced with new parts of course.
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Old 05-24-2011, 12:21 PM   #5
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Umm. This is common practice. See what your policy says about replacement parts. Most insurance companies authorize/prefer bodyshops use used parts. If your car is less than 2-3 years old though, you may have reason to complain.
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Old 05-24-2011, 12:28 PM   #6
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Should just take the car to Carstar if you want new parts when your insurance company is paying. Carstar is a recommended insurance bodyshop 9/10 times and Carstar will get new parts 9.95/10 times to maximize their gains. That's why you'd likely never go to Carstar otherwise, their quotes are so damn high 'cause they WANT to order new parts and collect on that premium, lol.
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Old 05-24-2011, 03:15 PM   #7
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As I mentioned, the parts have to be new. I have the estimate on hand.
I took it to "my" shop because the work he's done before was very good.

I walked to the shop on a random visit and saw that the damaged hood was repaired and ready for paint. Then after I investigated with BMW dealer's parts department, he didn't order the hood (along with some emblems and other small things). While I was there, he called in and put the order for the next day.
So I went back to the shop and made sure we have an understanding, because he promised to paint the 2nd car for free for lease return. Obviously he denied everything, but while he has the car I'll let him fix it properly now since I caught him.

When the cars are done, I guess I'll try to call the popo and get some numbers from them.

Ben, I took my e36 to Carstar a few years ago because my car got vandalized and they took it to Don Howson Chevrolet for some reason to work on the instrument cluster. When nothing in the cluster worked, Carstar didn't do anything about it. The dealership didn't take responsibility until I paid BMW over $300 to check it and find the wires were disconnected.
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Old 05-24-2011, 03:16 PM   #8
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ooh and it's independent adjustors who quote the repairs, not the insurance company nor the body shop
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Old 05-24-2011, 03:54 PM   #9
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Except for a car that's a year old or so I was always under the impression the body shop would (advised by the insurance company) that your replacement part would come from a similar year for the vehicle. This is to prevent one from gaining any newer parts and to keep costs down.

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